terms & conditions
terms & conditions

Terms and Conditions of Website Usage

By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. By using this site you represent and warrant that you are over the age of 18 and are lawfully able to accept these terms. The content of the pages of this website is subject to change without notice, and the use of this website is subject to the following terms:


The term “Pixifoto” or “us” or “we” or “our” refers to the owner of the website, Pixifoto. The term “you” or “your” refers to the user or viewer of our website. Unless otherwise indicated all of the content featured or displayed on this site is owned by Pixifoto Print Processing and all elements of the site are protected by copyright and the laws relating to intellectual property.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Images and any subject matter may not be downloaded, copied, re transmitted or used in any way other than that intended. Reproduction of this website is prohibited. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.


It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Pixifoto can take no responsibility for incorrectly ordered products.

Trim and bleed

We recommend a minimum of 3mm bleed on all products. Trimmed products may have a variance of 1-3mm.

Image Copyright

There are copyright laws in place to prevent people from reproducing images and photographs unless they own the copyright or are authorised by the copyright owner, and if we have reason to believe the user is attempting to order products using images to which they do not own the copyright, we reserve the right to refuse service. The copyright owner is generally the person who created the image or photographed the image.

Turnaround Times

We aim to dispatch all orders received before 2pm on the same day, however please contact us via phone or email if your order is of an urgent nature. Please allow 24 hours lab time for large orders, unless arranged prior to upload. We cannot be held responsible for delays or orders lost by Royal Mail. We cannot be held liable for any loss, damage or delay to your work which might be caused by Royal Mail, or any other delivery service. Please see our refund policy for refunds on non-delivered goods. Please be aware that once goods leave our lab, the delivery becomes out of our control. If you have a very urgent order that you require the next day, please contact to discuss options. A next day courier is not always guaranteed, so if you do have a very urgent delivery please get in touch. We cannot under any circumstances be held responsible for a courier failing to deliver, and we will under no circumstances replace goods while there is a courier delivery outstanding.

Damaged Goods

In the event your order arrives damaged we need to know this within 2 working days. We can arrange replacement goods upon seeing evidence of the damage (pictures via email) or the full order returned to us. Damaged good not reported within 2 working days of receipt will not be replaced. We cannot be held liable for any loss, damage or delay to your work which might be caused by Royal Mail. All orders for printing are accepted on the basis that in the unlikely event of loss or damage, whether caused by negligence or otherwise, liability is limited to the cost of an equivalent amount of reprinting charges.

Refund Policy

As all products are personlaised with no resale value, we are unable to offer refunds, unless the product has been damaged, or is faulty. In the unlikely event that we cannot fulfil your order we will refund your credit / debit card in full. We do not offer any refunds for delayed or lost orders. If however after 30 days of your order being dispatched and has not been received we will reprint your order at a reduced cost. This doesn`t apply during any Postal Strikes.

Cancellation Policy

Due to our lab automation process, once an order has been placed it is not possible to retract or edit any order.

Privacy Policy

We do not rent or sell your personal information, ever. We will not share personal information about you with other people or companies without your express consent. All information supplied to us, including your email address and telephone number, is used for internal purposes only, in order to keep you updated with the latest news, promotions, and updated web site information. While www.pixifoto.co.uk uses cookies to track your visit to the web site, and our web servers automatically log the IP/Internet address of your computer, we do not ever use this information to identify you personally. We only ever use this data to understand how our website and services are being used so we can understand our visitors and improve the website. We may periodically send email updates regarding new features, news, exhibitions or web site information that may be of interest to you. If you do not wish to receive these emails, please reply to the sender and you will be removed from future lists. We do not store credit card details nor do we share customer details with any 3rd parties.

External Content

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Contact Details

Unit S2 & S3 Nene Centre
Freehold Street

Company Number